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Refund Policy

Last Updated: October 25, 2025

1. Refund Eligibility Overview

2. Monthly Subscription Refunds

Eligibility

Monthly subscriptions are eligible for a full refund if:

• Requested within 7 days of initial purchase
• No events have been created using the subscription
• No event codes have been generated

Renewal Charges

• Monthly renewal charges are non-refundable
• You can cancel anytime to prevent future charges
• Cancellation takes effect at the end of the current billing period

3. Annual Subscription Refunds

Full Refund Period

Annual subscriptions are eligible for a full refund if:

• Requested within 14 days of purchase
• No events have been created
• No event codes have been generated

Pro-Rated Refunds

After the 14-day period, pro-rated refunds may be issued at our discretion based on:

• Number of events created vs. subscription allowance
• Time remaining in the annual period
• Reason for cancellation

4. Event Pack Refunds

One-Time Purchase Packs

Event packs (5-event or 10-event packages) are eligible for refunds if:

• Requested within 30 days of purchase
• No event codes have been used
• All purchased codes remain unused

Partial Use

If any event codes have been used:

• No refund is available
• Unused codes remain valid for 12 months from purchase
• Codes cannot be transferred or sold

5. Non-Refundable Items

• Used Event Codes: Once an event is created, that code is considered used
• Partially Used Subscriptions: After creating any event, subscription fees are non-refundable
• Subscription Renewal Charges: Automatic renewals are non-refundable (cancel before renewal date)
• Downgraded Plans: Difference in cost when downgrading is non-refundable
• Expired Event Codes: Codes that have passed their 12-month validity period
• Third-Party Services: Any costs associated with venues, marketing, or other external services

6. Cancellation Policy

How to Cancel

You can cancel your subscription at any time through:

• Your account settings dashboard
• The subscription management portal (link sent in confirmation email)
• Contacting support@fastrounds.com

What Happens After Cancellation

• Monthly Plans: Access continues until the end of the current billing period
• Annual Plans: Access continues until the end of the annual period
• Event Codes: Unused codes remain valid for their full 12-month period
• No Future Charges: Your payment method will not be charged after cancellation

7. How to Request a Refund

Refund Request Process

1. Contact Support: Email support@fastrounds.com with subject "Refund Request"
2. Provide Information:
   • Your account email address
   • Purchase date and transaction ID (from confirmation email)
   • Reason for refund request
   • Confirmation that no events were created (if applicable)
3. Review Period: We will review your request within 2-3 business days
4. Refund Processing: Approved refunds are processed within 5-7 business days

Refund Method

Refunds are issued to the original payment method:

• Credit card refunds may take 5-10 business days to appear
• Debit card refunds may take 7-14 business days
• PayPal refunds typically appear within 3-5 business days

8. Special Circumstances

Technical Issues

If you experience technical problems that prevent you from using the service:

• Contact support immediately to document the issue
• We will work to resolve the problem within 48 hours
• If the issue cannot be resolved, a refund may be issued at our discretion

Service Interruptions

• Short-term outages (< 4 hours) do not qualify for refunds
• Extended outages may qualify for partial refunds or service credits
• Scheduled maintenance is announced in advance and does not qualify for refunds

Account Termination

If your account is terminated for violating our Terms of Service:

• No refund will be issued
• All unused event codes will be voided
• Future purchases may be refused

9. Disputed Charges

If you notice an incorrect charge:

• Contact support@fastrounds.com within 30 days of the charge
• Provide transaction details and explanation of the issue
• We will investigate and respond within 48 hours
• Incorrect charges will be refunded immediately upon verification

10. Subscription Management

Billing Dates

• Monthly subscriptions renew on the same day each month
• Annual subscriptions renew on the anniversary of purchase
• You will receive an email 7 days before renewal

Plan Changes

• Upgrades: Take effect immediately, prorated credit applied
• Downgrades: Take effect at next renewal date
• Switching Billing Periods: Contact support for assistance

11. Event Code Validity

• Subscription-Generated Codes: Must be used within the subscription period
• Pack-Purchased Codes: Valid for 12 months from purchase date
• Trial Codes: Valid for 30 days from generation
• Expired Codes: Cannot be reactivated or refunded

12. Exceptions and Discretion

While we adhere to this policy, we reserve the right to:

• Make exceptions for extraordinary circumstances
• Offer service credits in lieu of refunds
• Extend refund windows for documented hardships
• Refuse refunds for abuse or fraudulent activity

13. Contact Information

For refund requests or questions about this policy:

FastRounds Billing Support
Email: support@fastrounds.com
Subject: Refund Request or Billing Question
Response Time: Within 2-3 business days
Refund Processing: 5-7 business days after approval

14. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email to active subscribers. Continued use of the service after changes constitutes acceptance of the updated policy.